Delivery area
Products from this website can be shipped to most countries. However, shipping fees of at least US$114 apply to Norway, Iceland, Cyprus, Lebanon, and to U.S. extended areas including Puerto Rico, Alaska, and Hawaii . If your delivery address is in the above-mentioned regions, please contact us via email at [email protected]. For shipping to other countries, please contact us at [email protected].
Free shipping policy
• For any order, we offer free shipping to most countries, including the United States, Canada, and Australia.
• A minimum shipping fee of US$114 applies to orders shipped to Norway, Iceland, Cyprus, Lebanon, and to U.S. extended areas including Puerto Rico, Alaska, and Hawaii due to carrier surcharges.
The shipping process (in business days) is as follows:
• Delivery time = Processing time (order preparation time) + Shipping time
• Order preparation
(1) Check the inventory.
(2) Confirm whether the items in your order need to be customized.
(3) Check your delivery address.
(4) Please double-check that the items in your order comply with our shipping policy.
(5) If everything is ready, your order will be shipped from our warehouse.
Please be sure to provide a detailed shipping address (including the street number). Otherwise, our customer service team will notify you that this may cause shipping delays.
After your order is shipped, we will send you an email containing the tracking number and the website for tracking.
Transportation method:
(1) Free Shipping on All Orders:
• Cost: All orders are free.
• Processing time: 1-2 weeks
| carrier | Corresponding products | Transportation time | Delivery area |
| DPD | Most products of normal size and weight | 2-4 weeks | For most countries |
| Small Item Express Delivery | Specific products, smaller in size | 1-2 weeks | |
| Emergency Medical Services | Large but lightweight products | 2-4 weeks |
(2)Specific Countries: Only Available in Norway, Iceland, Cyprus, Lebanon, and to U.S. extended areas including Puerto Rico, Alaska, and Hawaii
• Carrier: UPS/DHL Express
• Cost: $114 per item
• Processing time: 1-2 weeks
• Shipping time: 4-20 days
(3)Fastest Shipping on United States
• Carrier: UPS/DHL Express
• Cost: $10 - $200 (Shipping costs vary depending on the number of products)
• Shipping time: 3-7 days
(4)Fastest Shipping on European Countries
• Carrier: UPS/DHL Express
• Cost: €10 - €200 (Shipping costs vary depending on the number of products)
• Shipping time:
• 2-5 days: Germany
• 3-7 days: Nertherlands, Belgium, France, Spain, Italy, Poland, Sweden, Austria
• 6-10 days: Other European countries
Corresponding products: Specified products (For details, please refer to SKU information of each product page)
Note: Tariff-free
Please note:The information above is for reference only. Delivery times may vary even within the same country/region. We are continuously improving our services and will strive to partner with more and better carriers.
If you require faster international express delivery, please contact us: [email protected]
Delivery time
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
The inventory information displayed on the website is based on inventory data we receive from our own warehouses or manufacturer warehouses. Inventory changes rapidly. Even if the website shows "In Stock," it does not mean that the product is actually in stock. The product may have already been sold when you place your order.
Do not schedule an electrician's visit based on the stock levels and delivery times displayed on the website. An electrician's visit can only be scheduled after the goods have arrived.
Tariff
A customs duty will be incurred if the maximum side length of the package exceeds 60 centimeters. Typically, the customs duty is around 5%. If a customs duty is incurred, we will cover 20% of that amount.
If you have any questions, please contact us at [email protected]
Compensation for delayed delivery
We sincerely apologize for any delays in receiving your goods and will provide compensation equivalent to 10% of the order price. We will make every effort to ensure timely delivery.
Q&A
How long will it take to receive my order?
• You can view the order date and refer to the relevant shipping time information.
• You can also track your order. See “How do I track my order?” for details.
• Generally, your order will be delivered within two months (depending on your shipping address and the products selected). If you have not received your order, please contact our customer service team at [email protected] for the latest information.
How can I track my order?
• Once your order has been shipped, you will receive an email containing the tracking number.
• Click this link https://www.17track.net/enand then enter the tracking number.
• You can also contact our customer service team at [email protected] for the latest logistics information.
Do you ship to my country?
We ship to the United States, Canada, Australia, and most other countries. If you require shipping to other countries or regions, please contact us at [email protected]
Do I need to pay customs duties? If so, how much will it cost?
• Customs duties are only likely to apply if the maximum side length of the package exceeds 60 centimeters. Typically, this probability is approximately 5%.
• If we do this, we will cover 20% of that amount.
• In most cases, the tariff amount is: $0-20 per item.
