About Transportation
1. Does The Selected Shipping Service Apply To My Country And What Is The Carrier? How Long Will It Take To Arrive?
We offer free shipping to United States, Canada and Australia and most countries. Delivery time = Process time ( order preparation )+ Shipping time.
| Shipping Methods | Free Shipping | Fast Shipping
|
| Carry | EMS | UPS/DHL Express |
| Cost | Free | $114 per piece |
| Process Time | 2-10 Working Days | 1-2 Weeks |
| Shipping Time | 2-5 Weeks | 4-20 days |
| Delivery Area | To Most Countries | Only available to Norway, Iceland, Cyprus, Lebanon, and to U.S. extended areas including Puerto Rico, Alaska, and Hawaii. |
In most cases, we will process and arrange shipment within 2-10 working days after receiving your order. Shipping time is 2-5 weeks, for the same country, shipping time varies from region to region.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
>> Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
>>Learn more
About Product
1. Can this lamp be dimmed?
Dimming depends on the light source listed on the product page. The fixture does not include a dimmer switch or smart control.
Replaceable bulb (E26, E27, E14, G9, and similar sockets): the fixture can be dimmed only with a matching dimmable bulb and a compatible wall dimmer. The bulb is not included unless the product page says otherwise. A standard on/off switch will not dim the light. We do not install a dimmer inside the lamp.
Integrated LED (the light source cannot be replaced): the standard version is not dimmable unless the product page clearly offers a Dimmable option or lists Dimmable in the specifications. Warm light and cool light are color options, not dimming. If dimming is not listed, contact us before ordering. A custom dimmable version is not included by default and must be confirmed for compatibility, price, and lead time. It cannot be added automatically after checkout.
2. Can I have a longer cable?
We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.
3. Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?
The voltage of our products will be adjusted according to your country as shown below.
110V-120V: USA, Canada, Mexico, Brazil, Japan.
220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Singapore, Sweden, Israel, Switzerland.
76–91 cm
